Bumrungrad Hospital
Encyclopedia
Bumrungrad International Hospital (Thai
: โรงพยาบาลบำรุงราษฎร์, [roːŋpʰájaːbaːn bamruŋrâːt], bahm-roong-RAHT; ) is a multiple-specialty
medical center located in Bangkok, Thailand. More frequently referred to as Bumrungrad Hospital or simply Bumrungrad, its name, "Bumrungrad" means "care for the people".
. Bumrungrad is Southeast Asia
’s largest private medical center
. As a regional referral center for specialty medicine, it is one of the world’s popular medical tourism
destinations. The majority shareholders in the hospital are Bangkok Bank PCL
(Thailand’s largest bank) and the Sophonpanich family, one of Thailand’s leading business families.
, Australia
, Singapore
, Thailand
, and the United Kingdom
. The hospital’s medical chairman is board certified in the UK
, and its group medical director is board certified in the US. Other top medical officers were trained in the US or UK, or held positions at one of Thailand’s top teaching hospitals. A large proportion of the medical staff has international experience, and many possess board certification from the UK, Australia, Germany
, Japan
, or the US (210 are board-certified in the US).
from the American private company Joint Commission International. However, up to 2008 the hospital had not as yet expanded its accreditation portfolio to take in other accreditation schemes representative of parts of the world outside of the US, such as Australia and Europe and the United Kingdom
. Instead, Bumrungrad has continuously improved its service quality and accomplished the Thailand Quality Class Recognition Award in 2008. This Thailand Award is equivalent to the Malcolm Baldrige National Quality Award
(MBNQA) in US.
, Thailand
. Bumrungrad is a "one-stop" center for medical services – especially for surgery procedures, and features 554 beds, 33 specialty centers, and more than 1,000 doctors representing virtually all specialties and sub-specialties of medicine. Dental, general and specialty medicine, advanced diagnostics and therapeutics, surgical services, intensive care, and rehabilitation are available in these modern and efficient medical facilities.
Foreigners using Bumrungrad facilities are warned that they loose all their rights at international law, as the hospital rigidly insists any complaints are only submitted in Thailand under Thai laws. ( ref: www.bumrungrad.com/en/hospital-faq q.4. )
The United States Peace Corps uses Bumrungrad as one of their main hospitals to send Peace Corps Volunteers for medical procedures. It is also used as the hospital for Peace Corps Volunteers medical evacuations in the Europe, Mediterranean, and Asia (EMA) region.
The hospital treats over 1.2 million patients annually for medical services ranging from comprehensive check ups to cardiac surgery
. The Australian newspapers report that the hospital builds the reputation for high-quality, international-standard medical services, immediate access to those services and specialists, and affordable prices. The hospital has a lobby said to be reminiscent of a five-star hotel providing concierge-style services and an electronic medical-records system that reduce paper and waiting.
destination. According to www.firstmedicaltourism.com, the hospital, in 2008, served 430,000 international patients from over 190 countries seeking high quality, International standard services, and lower cost healthcare.
Bumrungrad has 21 representative offices in different countries. The hospital has a complete support service infrastructure to manage inbound patients, including partnerships with leading inbound and outbound travel and tour operators.
systems. A case study by Intel Corporation revealed that Bumrungrad commissioned the development of a custom total hospital information system
to service both the front office and back office in 1999.
The system is a key to achieving rapid scheduling of services and efficient use of resources as reported in articles that by adapting the hospital information system, the hospital eliminates paper and waiting time. The system also helps the potential outbreak of viruses and other disease by eliminating the constant handling of records by human hands. The addition of “robotic” technology maximizes both safety and efficiency. Utilizing a Swisslog system, medications selected and delivered in a way that drastically reduces the potential for medication errors.
Global Care Solutions (GCS) became one of the hospital's IT partners which has improved and maintained this integrated total hospital information system, called Hospital 2000. In January 2008, GCS was acquired by Microsoft
's Health Solutions Group. The system was renamed Amalga HIS in 2008.
, Singapore-based Temasek Holdings
, Hong Kong listed Asia Financial Holdings Ltd., and Istithmar World
.
Initially, BIL had operational responsibility for Asian Hospital and Medical Center
, a 250-bed Tertiary care facility located in south Metro Manila, Philippines. By early 2006, the company had entered into a joint venture to build and operate Bumrungrad Hospital Dubai (BHD)., however this project has been canceled . BIL went on to sign an agreement in 2007 with Healthcare Authority – Abu Dhabi to manage the Al Mafraq Hospital in Abu Dhabi City. In 2008, BIL ventured outside of the core Bumrungrad business of hospital operations when it completed the acquisition of Singapore-based Asia Renal Care Ltd., a kidney dialysis provider with numerous clinics throughout Asia, including Taiwan, Japan, Korea, Malaysia and the Philippines.
Thai language
Thai , also known as Central Thai and Siamese, is the national and official language of Thailand and the native language of the Thai people, Thailand's dominant ethnic group. Thai is a member of the Tai group of the Tai–Kadai language family. Historical linguists have been unable to definitively...
: โรงพยาบาลบำรุงราษฎร์, [roːŋpʰájaːbaːn bamruŋrâːt], bahm-roong-RAHT; ) is a multiple-specialty
Specialty (medicine)
A specialty in medicine is a branch of medical science. After completing medical school, physicians or surgeons usually further their medical education in a specific specialty of medicine by completing a multiple year residency to become a medical specialist.-History of medical specialization:To...
medical center located in Bangkok, Thailand. More frequently referred to as Bumrungrad Hospital or simply Bumrungrad, its name, "Bumrungrad" means "care for the people".
History
Bumrungrad International Hospital was established as a 200-bed facility in September 1980 with an investment of 90 million Thai bahtThai baht
The baht is the currency of Thailand. It is subdivided into 100 satang . The issuance of currency is the responsibility of the Bank of Thailand.-History:The baht, like the pound, originated from a traditional unit of mass...
. Bumrungrad is Southeast Asia
Southeast Asia
Southeast Asia, South-East Asia, South East Asia or Southeastern Asia is a subregion of Asia, consisting of the countries that are geographically south of China, east of India, west of New Guinea and north of Australia. The region lies on the intersection of geological plates, with heavy seismic...
’s largest private medical center
Private hospital
A private hospital is a hospital owned by a profit company or a non-profit organisation and privately funded through payment for medical services by patients themselves, by insurers, or by foreign embassies. This practice is very common in the United States and Australia...
. As a regional referral center for specialty medicine, it is one of the world’s popular medical tourism
Medical tourism
Medical tourism is a term initially coined by travel agencies and the mass media to describe the rapidly-growing practice of travelling across international borders to obtain health care...
destinations. The majority shareholders in the hospital are Bangkok Bank PCL
Bangkok Bank
Bangkok Bank Public Company Limited , is a Thai commercial bank, with approximately US$64.6 billion in total assets. Its branch network includes over 1000 branches within Thailand, with 25 international branches or representative offices in 13 economies, spanning ASEAN and major economic countries,...
(Thailand’s largest bank) and the Sophonpanich family, one of Thailand’s leading business families.
Management
Bumrungrad International is managed by a team of experienced hospital administrators from the United StatesUnited States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
, Australia
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...
, Singapore
Singapore
Singapore , officially the Republic of Singapore, is a Southeast Asian city-state off the southern tip of the Malay Peninsula, north of the equator. An island country made up of 63 islands, it is separated from Malaysia by the Straits of Johor to its north and from Indonesia's Riau Islands by the...
, Thailand
Thailand
Thailand , officially the Kingdom of Thailand , formerly known as Siam , is a country located at the centre of the Indochina peninsula and Southeast Asia. It is bordered to the north by Burma and Laos, to the east by Laos and Cambodia, to the south by the Gulf of Thailand and Malaysia, and to the...
, and the United Kingdom
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
. The hospital’s medical chairman is board certified in the UK
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
, and its group medical director is board certified in the US. Other top medical officers were trained in the US or UK, or held positions at one of Thailand’s top teaching hospitals. A large proportion of the medical staff has international experience, and many possess board certification from the UK, Australia, Germany
Germany
Germany , officially the Federal Republic of Germany , is a federal parliamentary republic in Europe. The country consists of 16 states while the capital and largest city is Berlin. Germany covers an area of 357,021 km2 and has a largely temperate seasonal climate...
, Japan
Japan
Japan is an island nation in East Asia. Located in the Pacific Ocean, it lies to the east of the Sea of Japan, China, North Korea, South Korea and Russia, stretching from the Sea of Okhotsk in the north to the East China Sea and Taiwan in the south...
, or the US (210 are board-certified in the US).
Accreditations, Awards & Recognition
Bumrungrad has international healthcare accreditationInternational healthcare accreditation
Due to the near-universal desire for quality healthcare, there is a growing interest in international healthcare accreditation. Providing healthcare, especially of an adequate standard, is a complex and challenging process...
from the American private company Joint Commission International. However, up to 2008 the hospital had not as yet expanded its accreditation portfolio to take in other accreditation schemes representative of parts of the world outside of the US, such as Australia and Europe and the United Kingdom
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
. Instead, Bumrungrad has continuously improved its service quality and accomplished the Thailand Quality Class Recognition Award in 2008. This Thailand Award is equivalent to the Malcolm Baldrige National Quality Award
Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by...
(MBNQA) in US.
- In 1989, Bumrungrad went public and its shares were listed on the Stock Exchange of ThailandStock Exchange of ThailandThe Stock Exchange of Thailand is the national stock exchange of Thailand. It is located in Bangkok. As of 31 December 2007, the Stock Exchange of Thailand had 541 listed companies with a combined market capitalization of $280 billion. The indices of the stock exchange are SET Index, SET50 Index...
(SET), - In 2002, Prime Minister’s Export Award
- In 2002, First hospitalHospitalA hospital is a health care institution providing patient treatment by specialized staff and equipment. Hospitals often, but not always, provide for inpatient care or longer-term patient stays....
in Asia to be accredited by the American-based Joint Commission International (JCI), one of the groups providing international healthcare accreditationInternational healthcare accreditationDue to the near-universal desire for quality healthcare, there is a growing interest in international healthcare accreditation. Providing healthcare, especially of an adequate standard, is a complex and challenging process...
services, - In 2004 and 2008, Asia Money magazine’s “Best Small Cap Company” award,
- In 2005, First hospital in southeast Asia to be re-accredited by JCI,
- In 2007, American JCI disease specific certification from Joint Commission International of which strokes and heart attacks programs meet international standards and follow the latest US clinical guidelines.
- From 2004–2007, having been featured on CBSCBSCBS Broadcasting Inc. is a major US commercial broadcasting television network, which started as a radio network. The name is derived from the initials of the network's former name, Columbia Broadcasting System. The network is sometimes referred to as the "Eye Network" in reference to the shape of...
’s 60 Minutes60 Minutes60 Minutes is an American television news magazine, which has run on CBS since 1968. The program was created by producer Don Hewitt who set it apart by using a unique style of reporter-centered investigation....
and NBCNBCThe National Broadcasting Company is an American commercial broadcasting television network and former radio network headquartered in the GE Building in New York City's Rockefeller Center with additional major offices near Los Angeles and in Chicago...
’s Today Show as a leader in medical tourismMedical tourismMedical tourism is a term initially coined by travel agencies and the mass media to describe the rapidly-growing practice of travelling across international borders to obtain health care...
and International hospital - In 2008, Wall Street Journal Asia readers ranked Bumrungrad first in the Quality category and fourth overall among most admired Thai companies.
- In 2008, Bumrungrad International – the first hospital in Thailand, won the "Tourism Authority of Thailand" Award of Excellence in the category of Health Tourism at the 7th Thailand Tourism Awards.
- In 2008, Bumrungrad was named “Thailand’s Most Innovative Company” by Chulalongkorn University’s School of Business.
- In 2008, Bumrungrad won 1st Place as “Best Website for International Medical Travel” at the 2008 Consumer Health World Awards event in the US capitol.
- In 2008, Bumrungrad was reaccredited by the US-based Joint Commission International (JCI).
- In 2008, Bumrungrad became the first privately-owned Thai hospital recognized by the Thailand Quality Award (TQA), based on the Malcolm Baldrige National Quality AwardMalcolm Baldrige National Quality AwardThe Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by...
. - In 2011, Bumrungrad was reaccredited for a 3rd time by the US-based Joint Commission International (JCI).
Site & Medical Services
The hospital is located in the heart of BangkokBangkok
Bangkok is the capital and largest urban area city in Thailand. It is known in Thai as Krung Thep Maha Nakhon or simply Krung Thep , meaning "city of angels." The full name of Bangkok is Krung Thep Mahanakhon Amon Rattanakosin Mahintharayutthaya Mahadilok Phop Noppharat Ratchathani Burirom...
, Thailand
Thailand
Thailand , officially the Kingdom of Thailand , formerly known as Siam , is a country located at the centre of the Indochina peninsula and Southeast Asia. It is bordered to the north by Burma and Laos, to the east by Laos and Cambodia, to the south by the Gulf of Thailand and Malaysia, and to the...
. Bumrungrad is a "one-stop" center for medical services – especially for surgery procedures, and features 554 beds, 33 specialty centers, and more than 1,000 doctors representing virtually all specialties and sub-specialties of medicine. Dental, general and specialty medicine, advanced diagnostics and therapeutics, surgical services, intensive care, and rehabilitation are available in these modern and efficient medical facilities.
Foreigners using Bumrungrad facilities are warned that they loose all their rights at international law, as the hospital rigidly insists any complaints are only submitted in Thailand under Thai laws. ( ref: www.bumrungrad.com/en/hospital-faq q.4. )
The United States Peace Corps uses Bumrungrad as one of their main hospitals to send Peace Corps Volunteers for medical procedures. It is also used as the hospital for Peace Corps Volunteers medical evacuations in the Europe, Mediterranean, and Asia (EMA) region.
Medical Centers
- Allergy Center
- Behavioral Health Center
- Breast Care Center
- Children's Center
- Dental Center
- Diabetes Center
- Diagnostic & Therapeutic Center
- Dialysis Center
- Digestive Disease Center
- Ear, Nose & Throat Center
- Early Intervention Center
- Emergency Center
- Endoscopic Center
- Eye Center
- Eye Laser Refraction Center
- Fertility Center
- Health Screening Center
- Heart Center
- Horizon Regional Cancer Center
- Men Center
- Nephrology Center
- Neurology Center
- Orthopaedic Center
- Pathology Center
- Physiotherapy Center
- Plastic Surgery Center
- Pulmonary Physiology Center
- Radiology Center
- Rehabilitation Center
- Skin Center
- Skin Laser Center
- Sleep Disorders Center
- Spine Institute
- Stroke Center
- Surgical Clinics
- Urology Center
- Women's Center
The hospital treats over 1.2 million patients annually for medical services ranging from comprehensive check ups to cardiac surgery
Cardiac surgery
Cardiovascular surgery is surgery on the heart or great vessels performed by cardiac surgeons. Frequently, it is done to treat complications of ischemic heart disease , correct congenital heart disease, or treat valvular heart disease from various causes including endocarditis, rheumatic heart...
. The Australian newspapers report that the hospital builds the reputation for high-quality, international-standard medical services, immediate access to those services and specialists, and affordable prices. The hospital has a lobby said to be reminiscent of a five-star hotel providing concierge-style services and an electronic medical-records system that reduce paper and waiting.
Facilities
| 554 Inpatient Beds | Interventional Radiology |
| 500 Medical/Surgical/OB/Pediatrics beds | 19 Operating Theaters |
| 26 Adult Intensive Care beds | MRI, PET/CT, CT and Lithotripsy |
| 14 Cardiac Care (CCU) beds | Nuclear Medicine |
| 9 Pediatric Intensive Care beds | PACS Radiology |
| 5 Level III Neonatal Intensive Care beds | 64-slice CT Scanner |
| 57 Deluxe rooms, 21 VIP Suites and 2 Royal suites | 2 Cardiac Operating Theaters |
| 24-hour Emergency care including emergency cardiac catheterization | 2 Cardiac Catheterization LaboratoriesOperating theaters |
| Ambulance & Mobile Critical Care Fleet | Neonatal Critical Care Transport |
| 150 clinic examination suites | Radiation Therapy (Linear Accelerator) |
| Outpatient Surgery Center | Vitallife Wellness Center |
| Microsoft Amalga Hospital Information System | Surgical Navigation System |
Medical Tourism
Bumrungrad International Hospital is regularly featured in the world press as a leading medical tourismMedical tourism
Medical tourism is a term initially coined by travel agencies and the mass media to describe the rapidly-growing practice of travelling across international borders to obtain health care...
destination. According to www.firstmedicaltourism.com, the hospital, in 2008, served 430,000 international patients from over 190 countries seeking high quality, International standard services, and lower cost healthcare.
Bumrungrad has 21 representative offices in different countries. The hospital has a complete support service infrastructure to manage inbound patients, including partnerships with leading inbound and outbound travel and tour operators.
Referral Offices
- Australia
- Bahrain
- Bangladesh
- Cambodia
- Ethiopia
- Hong Kong
- Indonesia
- Kuwait
- Mongolia
- Myanmar
- Nepal
- New Zealand
- Oman
- Singapore
- Sudan
- Vietnam
Health Information Management
The hospital manages patient information utilizing an integrated hospital information system that uses electronic medical records and digital radiologyRadiology
Radiology is a medical specialty that employs the use of imaging to both diagnose and treat disease visualized within the human body. Radiologists use an array of imaging technologies to diagnose or treat diseases...
systems. A case study by Intel Corporation revealed that Bumrungrad commissioned the development of a custom total hospital information system
Hospital information system
There are various titles and acronyms which all declare similar approaches to managing the information flow and storage in hospital routine services, as*Hospital Information System , or*Healthcare Information System, or...
to service both the front office and back office in 1999.
The system is a key to achieving rapid scheduling of services and efficient use of resources as reported in articles that by adapting the hospital information system, the hospital eliminates paper and waiting time. The system also helps the potential outbreak of viruses and other disease by eliminating the constant handling of records by human hands. The addition of “robotic” technology maximizes both safety and efficiency. Utilizing a Swisslog system, medications selected and delivered in a way that drastically reduces the potential for medication errors.
Global Care Solutions (GCS) became one of the hospital's IT partners which has improved and maintained this integrated total hospital information system, called Hospital 2000. In January 2008, GCS was acquired by Microsoft
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
's Health Solutions Group. The system was renamed Amalga HIS in 2008.
International Operations
A subsidiary, Bumrungrad International Ltd. (BIL), was established in 2005 to focus on the acquisition, development and management of hospitals and healthcare delivery operations throughout Asia and the Middle East. The company partnered with such key international investors as Bangkok BankBangkok Bank
Bangkok Bank Public Company Limited , is a Thai commercial bank, with approximately US$64.6 billion in total assets. Its branch network includes over 1000 branches within Thailand, with 25 international branches or representative offices in 13 economies, spanning ASEAN and major economic countries,...
, Singapore-based Temasek Holdings
Temasek Holdings
Temasek Holdings is an investment company owned by the government of Singapore. With an international staff of 380 people, it manages a portfolio of about S$193 billion at end of March 2011, focused primarily in Asia...
, Hong Kong listed Asia Financial Holdings Ltd., and Istithmar World
Istithmar World
Istithmar World is an investment firm based in Dubai, United Arab Emirates . This company is a state-run business owned by Dubai World, a Dubai government-owned company, and was established in 2003...
.
Initially, BIL had operational responsibility for Asian Hospital and Medical Center
Asian Hospital and Medical Center
The Asian Hospital and Medical Center, established on March 15, 2002 with Jorge Garcia, MD, an alumnus of the Faculty of Medicine & Surgery of the University of Santo Tomas, as its founding chairman, is the first private tertiary hospital built in the southern part of Metro Manila...
, a 250-bed Tertiary care facility located in south Metro Manila, Philippines. By early 2006, the company had entered into a joint venture to build and operate Bumrungrad Hospital Dubai (BHD)., however this project has been canceled . BIL went on to sign an agreement in 2007 with Healthcare Authority – Abu Dhabi to manage the Al Mafraq Hospital in Abu Dhabi City. In 2008, BIL ventured outside of the core Bumrungrad business of hospital operations when it completed the acquisition of Singapore-based Asia Renal Care Ltd., a kidney dialysis provider with numerous clinics throughout Asia, including Taiwan, Japan, Korea, Malaysia and the Philippines.
See also
- List of hospitals in Thailand
- List of hospitals in Bangkok
- International healthcare accreditationInternational healthcare accreditationDue to the near-universal desire for quality healthcare, there is a growing interest in international healthcare accreditation. Providing healthcare, especially of an adequate standard, is a complex and challenging process...
- Medical tourismMedical tourismMedical tourism is a term initially coined by travel agencies and the mass media to describe the rapidly-growing practice of travelling across international borders to obtain health care...
- Asian Hospital and Medical CenterAsian Hospital and Medical CenterThe Asian Hospital and Medical Center, established on March 15, 2002 with Jorge Garcia, MD, an alumnus of the Faculty of Medicine & Surgery of the University of Santo Tomas, as its founding chairman, is the first private tertiary hospital built in the southern part of Metro Manila...