Choice Logistics
Encyclopedia
Choice Logistics is a third-party service parts logistics
provider that offers customized solutions for global high-tech OEMs and service organizations. The company has more than 400 strategic stocking locations around the world to provide same-day logistics solutions to optimize inventory, reduce costs and improve customer support. Choice’s clients include Avaya
, Cisco
, Cox Communications
, Dell
, Dolby Digital
, EMC
, Hitachi Data Systems
, Intuitive Surgical
, L-3 Communications
, Oce
North America, and Quantum Corporation.
Choice’s technology infrastructure was designed specifically for mission-critical requirements and provides real-time inventory control on a global basis. Expertise includes Regional Distribution Center (RDC) and Strategic Stocking Location (SSL) operations, secured storage, inbound and outbound handling, and expedited same-day delivery options. The company also provides Importer of Record (IOR) and Exporter of Record (EOR) services to clients who require locations in country and need a local legal entity or means of import into and export from the markets they serve to ensure compliance. One of the key components of this support operation is Choice’s real-time web accessible system.
in 1964. It was originally a local courier
service for accountants, lawyers and other professional service firms. Choice adapted their services when technologies such as email
and fax machines emerged.
Now Choice’s entire business is focused on third-party, high-tech service parts logistics, delivering parts in as little as one to four hours around the world, in addition to other modes of delivery including scheduled and next-business day.
The company continues its global expansion, serving clients where they need support.
parts to be dispatched at a moment’s notice and delivered within hours to comply with demanding service level agreements (SLAs).
, Hong Kong
, Mexico City
, Rotterdam
, Singapore
, Sydney
, and Toronto
to ensure the timely delivery of high-tech service parts. Each center is aligned with Choice’s network of SSLs to offer superior, optimized inventory control
, distribution and reverse logistics
services.
Logistics
Logistics is the management of the flow of goods between the point of origin and the point of destination in order to meet the requirements of customers or corporations. Logistics involves the integration of information, transportation, inventory, warehousing, material handling, and packaging, and...
provider that offers customized solutions for global high-tech OEMs and service organizations. The company has more than 400 strategic stocking locations around the world to provide same-day logistics solutions to optimize inventory, reduce costs and improve customer support. Choice’s clients include Avaya
Avaya
Avaya Inc. is a privately held computer networking, information technology and telecommunications company that is a global provider of business communications systems. The international head quarters is in Basking Ridge, New Jersey, United States...
, Cisco
Cisco
Cisco may refer to:Companies:*Cisco Systems, a computer networking company* Certis CISCO, corporatised entity of the former Commercial and Industrial Security Corporation in Singapore...
, Cox Communications
Cox Communications
Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and wireless services in the United States...
, Dell
Dell
Dell, Inc. is an American multinational information technology corporation based in 1 Dell Way, Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest...
, Dolby Digital
Dolby Digital
Dolby Digital is the name for audio compression technologies developed by Dolby Laboratories. It was originally called Dolby Stereo Digital until 1994. Except for Dolby TrueHD, the audio compression is lossy. The first use of Dolby Digital was to provide digital sound in cinemas from 35mm film prints...
, EMC
EMC
EMC may refer to:In organizations:* EMC Corporation, an information management company* IEEE Electromagnetic Compatibility Society, a worldwide professional engineering society* Eastern Media Centre, a television channel in the UK...
, Hitachi Data Systems
Hitachi Data Systems
Hitachi Data Systems is a company providing mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division....
, Intuitive Surgical
Intuitive Surgical
Intuitive Surgical Inc. is a corporation that manufactures robotic surgical systems, most notably the da Vinci Surgical System. The da Vinci Surgical System allows surgery to be performed remotely using robotic manipulators. The company is part of the Nasdaq-100 and S&P 500...
, L-3 Communications
L-3 Communications
L-3 Communications Holdings, Inc. is a company that supplies command and control, communications, intelligence, surveillance and reconnaissance systems and products, avionics, ocean products, training devices and services, instrumentation, space, and navigation products. Its customers include...
, Oce
Océ
Océ N.V. is a Netherlands-based company that develops, manufactures and sells printing and copying hardware and related software. The offering includes office printing and copying systems; production printers and wide format printing systems for both technical documentation and color display...
North America, and Quantum Corporation.
Choice’s technology infrastructure was designed specifically for mission-critical requirements and provides real-time inventory control on a global basis. Expertise includes Regional Distribution Center (RDC) and Strategic Stocking Location (SSL) operations, secured storage, inbound and outbound handling, and expedited same-day delivery options. The company also provides Importer of Record (IOR) and Exporter of Record (EOR) services to clients who require locations in country and need a local legal entity or means of import into and export from the markets they serve to ensure compliance. One of the key components of this support operation is Choice’s real-time web accessible system.
History
Choice Logistics is a privately owned business that was founded in New York CityNew York City
New York is the most populous city in the United States and the center of the New York Metropolitan Area, one of the most populous metropolitan areas in the world. New York exerts a significant impact upon global commerce, finance, media, art, fashion, research, technology, education, and...
in 1964. It was originally a local courier
Courier
A courier is a person or a company who delivers messages, packages, and mail. Couriers are distinguished from ordinary mail services by features such as speed, security, tracking, signature, specialization and individualization of express services, and swift delivery times, which are optional for...
service for accountants, lawyers and other professional service firms. Choice adapted their services when technologies such as email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...
and fax machines emerged.
Now Choice’s entire business is focused on third-party, high-tech service parts logistics, delivering parts in as little as one to four hours around the world, in addition to other modes of delivery including scheduled and next-business day.
The company continues its global expansion, serving clients where they need support.
Expertise
Choice takes an innovative approach to its management processes. Executive leadership is intimately involved with the accounts, offering counsel, insight and experience to ensure the most efficient processes are implemented and executed. Each team member operates under a high level of accountability and takes a personal stake in their client’s success.Global logistics infrastructure
Choice has a global network of more than 400 SSLs and eight regional distribution centers. The company is non-asset based, so the best transportation mode and provider can be identified based on client requirements.Global Logistics Center
Choice’s Global Logistics Center (GLC) is the hub of the worldwide operation, housing the Call Center, Control Desk, Inventory Control group, and Field Services and Account Services. Choice’s IT system integrates the entire operation, including remote strategic stocking locations, forward stocking locations, and regional distribution centers to manage client inventory assets throughout the service supply chain.Strategic stocking locations
Through a network of about 400 SSLs around the world, Choice offers local expertise and partnerships to provide time-definite deliveries around the clock. This allows for high techHigh tech
High tech is technology that is at the cutting edge: the most advanced technology currently available. It is often used in reference to micro-electronics, rather than other technologies. The adjective form is hyphenated: high-tech or high-technology...
parts to be dispatched at a moment’s notice and delivered within hours to comply with demanding service level agreements (SLAs).
Regional distribution centers
The company has seven regional distribution centers around the world in Atlanta, GeorgiaAtlanta, Georgia
Atlanta is the capital and most populous city in the U.S. state of Georgia. According to the 2010 census, Atlanta's population is 420,003. Atlanta is the cultural and economic center of the Atlanta metropolitan area, which is home to 5,268,860 people and is the ninth largest metropolitan area in...
, Hong Kong
Hong Kong
Hong Kong is one of two Special Administrative Regions of the People's Republic of China , the other being Macau. A city-state situated on China's south coast and enclosed by the Pearl River Delta and South China Sea, it is renowned for its expansive skyline and deep natural harbour...
, Mexico City
Mexico City
Mexico City is the Federal District , capital of Mexico and seat of the federal powers of the Mexican Union. It is a federal entity within Mexico which is not part of any one of the 31 Mexican states but belongs to the federation as a whole...
, Rotterdam
Rotterdam
Rotterdam is the second-largest city in the Netherlands and one of the largest ports in the world. Starting as a dam on the Rotte river, Rotterdam has grown into a major international commercial centre...
, Singapore
Singapore
Singapore , officially the Republic of Singapore, is a Southeast Asian city-state off the southern tip of the Malay Peninsula, north of the equator. An island country made up of 63 islands, it is separated from Malaysia by the Straits of Johor to its north and from Indonesia's Riau Islands by the...
, Sydney
Sydney
Sydney is the most populous city in Australia and the state capital of New South Wales. Sydney is located on Australia's south-east coast of the Tasman Sea. As of June 2010, the greater metropolitan area had an approximate population of 4.6 million people...
, and Toronto
Toronto
Toronto is the provincial capital of Ontario and the largest city in Canada. It is located in Southern Ontario on the northwestern shore of Lake Ontario. A relatively modern city, Toronto's history dates back to the late-18th century, when its land was first purchased by the British monarchy from...
to ensure the timely delivery of high-tech service parts. Each center is aligned with Choice’s network of SSLs to offer superior, optimized inventory control
Inventory control
Inventory control is the supervision of supply, storage and accessibility of items in order to ensure an adequate supply without excessive oversupply....
, distribution and reverse logistics
Logistics
Logistics is the management of the flow of goods between the point of origin and the point of destination in order to meet the requirements of customers or corporations. Logistics involves the integration of information, transportation, inventory, warehousing, material handling, and packaging, and...
services.
Trade compliance
Choice’s dedicated Global Trade Compliance (GTC) group offers international expertise to help clients understand the complex requirements associated with global commerce. Choice is also sensitive to local environmental regulations and advises each client accordingly.Primary industries served
- Data Networking
- Data StorageData storageData storage can refer to:* Computer data storage; memory, components, devices and media that retain digital computer data used for computing for some interval of time....
- Digital cinemaDigital cinemaDigital cinema refers to the use of digital technology to distribute and project motion pictures. A movie can be distributed via hard drives, optical disks or satellite and projected using a digital projector instead of a conventional film projector...
- Supercomputing
- Medical equipmentMedical equipmentMedical equipment is designed to aid in the diagnosis, monitoring or treatment of medical conditions.-Types:There are several basic types:* Diagnostic equipment includes medical imaging machines, used to aid in diagnosis...
- Office AutomationOffice AutomationOffice automation refers to the varied computer machinery and software used to digitally create, collect, store, manipulate, and relay office information needed for accomplishing basic tasks. Raw data storage, electronic transfer, and the management of electronic business information comprise the...
- Point of SalePoint of salePoint of sale or checkout is the location where a transaction occurs...
- Security and Detection
- SemiconductorSemiconductorA semiconductor is a material with electrical conductivity due to electron flow intermediate in magnitude between that of a conductor and an insulator. This means a conductivity roughly in the range of 103 to 10−8 siemens per centimeter...
Capital Equipment - Telecommunications
Industry acronyms
- 3PL - Third-party logistics
- SLA - Service Level AgreementService Level AgreementA service-level agreement is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time or performance...
- SSL - Strategic Stocking Location
- FSL - Forward Stocking Location
- SPL - Service Parts Logistics
- NFO - Next Flight Out
- RDC - Regional distribution centers
- GTC - Global trade complianceTrade complianceOne of the least known, but very important components of international trade is checking foreign business partners and contacts against government compliance lists. Governments and organizations, require importers and exporters to comply to these lists....
- CSS - Customer Support Services
- POS - Point of SalePoint of salePoint of sale or checkout is the location where a transaction occurs...
- ERP - Enterprise resource planningEnterprise resource planningEnterprise resource planning systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application...
- CRM - Customer Relationship ManagementCustomer relationship managementCustomer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
Management
- Ed Katz, Chairman and Founder
- Michael Katz, CEO
- Mike Beck, Executive Vice President and CFO
- Gary Weiss, Executive Vice President of Global Operations
- Paul Malamet, Executive Vice President, Business Development
- Anne Yarmark, Senior Vice President, Human Resources
- Robert Bacchi, Senior Vice President, Information Systems
See also
- Aberdeen GroupAberdeen GroupAberdeen Group Inc. is a provider of fact-based research helping organizations and individuals make better business decisions. Founded in 1988, Aberdeen Group tries to understand the implications and results of process innovation, methodology advancements, technology deployments, and business...
(industry analyst) - FedExFedExFedEx Corporation , originally known as FDX Corporation, is a logistics services company, based in the United States with headquarters in Memphis, Tennessee...
(competitor) - LogisticsLogisticsLogistics is the management of the flow of goods between the point of origin and the point of destination in order to meet the requirements of customers or corporations. Logistics involves the integration of information, transportation, inventory, warehousing, material handling, and packaging, and...
- Logistics ManagementLogistics ManagementThe term Logistics Management or supply chain management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption...
- Mission CriticalMission CriticalMission critical refers to any factor of a system whose failure will result in the failure of business operations. That is, it is critical to the organization's 'mission'....
- Spare parts management
- Strategic Service ManagementStrategic Service ManagementStrategic service management is a business strategy that optimizes a company's provided services through the effort of synchronizing: service parts and resources forecasting, service partners, workforce technicians, and service pricing....
- Fourth party logistics
- UPSUnited Parcel ServiceUnited Parcel Service, Inc. , typically referred to by the acronym UPS, is a package delivery company. Headquartered in Sandy Springs, Georgia, United States, UPS delivers more than 15 million packages a day to 6.1 million customers in more than 220 countries and territories around the...
(competitor)