Human interaction management
Encyclopedia
Human Interaction Management (HIM) is a set of management principles, patterns and techniques complementary to Business process management
. HIM provides process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured way with more routinized work processes that are often largely automated.
HIM has an associated change management methodology called Goal-Oriented Organization Design (GOOD). GOOD emphasizes effectiveness over efficiency, and combines various approaches:
Business process management
Business process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to...
. HIM provides process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured way with more routinized work processes that are often largely automated.
HIM has an associated change management methodology called Goal-Oriented Organization Design (GOOD). GOOD emphasizes effectiveness over efficiency, and combines various approaches:
- Top-down: "Process Architecture" defines business strategy via a network of interacting high-level processes;
- Middle-out: "Levels of Control" separate process governance into Strategic, Executive and Management;
- Bottom-up: "Plans" represent collaborative work processes that the participants evolve on-the-fly as part of the work itself.
External links
- Human Interaction Management website
- Helsinki University of Technology, "Human Interaction Management – Adding Human Factors into Business Processes Management"
- Korhonen, Janne J., EDS Finland, "Enterprise BPM – A Systemic Perspective"
See also
- Business ProcessBusiness processA business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers...
- Business Process ModelingBusiness process modelingBusiness Process Modeling in systems engineering is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved. BPM is typically performed by business analysts and managers who are seeking to improve process efficiency and quality...
- Business process managementBusiness process managementBusiness process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to...
- Business rules approachBusiness rules approachBusiness rules are abstractions of the policies and practices of a business organization. The Business Rules Approach is a development methodology where rules are in a form that is used by, but does not have to be embedded in, business process management systems.The Business Rules Approach...
- Business intelligenceBusiness intelligenceBusiness intelligence mainly refers to computer-based techniques used in identifying, extracting, and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes....
- Performance managementPerformance managementPerformance management includes activities that ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product or service, as well as many...
- Process managementProcess managementProcess management is the ensemble of activities of planning and monitoring the performance of a process. The term usually refers to the management of business processes and manufacturing processes...
- Total Quality ManagementTotal Quality ManagementTotal quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes....
- WorkflowWorkflowA workflow consists of a sequence of connected steps. It is a depiction of a sequence of operations, declared as work of a person, a group of persons, an organization of staff, or one or more simple or complex mechanisms. Workflow may be seen as any abstraction of real work...