Philippine Cyber Corridor
Encyclopedia
The Philippine Cyberservices Corridor is a plan that is being pursued by the government of the Philippines
to create interconnected centers of technology-related services
, that are spread out all over the country. Services include business process outsourcing
, medical transcription
, outsourcing of animation
, and the like. It is part of the ten-point agenda of President Gloria Macapagal-Arroyo
and is one of the five "super-regions" outlined in her 2006 State of the Nation Address.
In 2005, the country employed about 100,000 BPO
and customer care agents, with employment growing yearly. This growth is expected to accelerate by the completion of the corridor. It is estimated that 200,000 people are working in 120 BPO (mostly Contact Centers) in the Philippines in 2006, and expected to bring in revenues of US$3.8 billion for the year. Overall, Philippine BPO is forecasted to earn US$13 billion for the year 2010.
and Spanish
. Other languages include Japanese
, Chinese
and Arabic.
in the north of the country to the city of Zamboanga
in the south of the country.
Call centers have opened in Bacolod City
, Iloilo
, Cagayan de Oro and Baguio. Business process outsourcing operations have also sprung up in Angeles
, Legaspi, and Tacloban
. Medical transcription agents centers have been established in Dumaguete
, Davao
, and Naga.
A major achievement of the Philippine Cyberservices Corridor is the establishment of the Philippine Silicon Alley which is centered in the University of the Philippine Technology Park along C.P. Garcia and Katipunan Avenue. The Technology Park houses 20 software and firmware outsourcing companies which include the JAVA Research and Development Center, SYSTEMA Computer Solutions Corp., MICOM and ASTRA. The Technology Park also has a network of over 60 small and medium software companies being incubated around the area and was recently awarded by the World Bank Infodev project as the most successful incubation center in Asia.
A major center of the corridor, Silicon Gulf
, is also being constructed. It is based in Davao.
Philippines
The Philippines , officially known as the Republic of the Philippines , is a country in Southeast Asia in the western Pacific Ocean. To its north across the Luzon Strait lies Taiwan. West across the South China Sea sits Vietnam...
to create interconnected centers of technology-related services
Cyberservices
Cyberservices is an information technology term referring to commercial internet based services, or other through similar networks. Widely used in the 1990s the word was replaced by more specific terms of particular services, after the dot com bust of the early 2000s. The term is still being used...
, that are spread out all over the country. Services include business process outsourcing
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
, medical transcription
Medical transcription
Medical transcription, also known as MT, is an allied health profession, which deals in the process of transcription, or converting voice-recorded reports as dictated by physicians and/or other healthcare professionals, into text format.-History:...
, outsourcing of animation
Outsourcing of animation
Outsourcing of animation has become widespread. Many entertainment giants such as Walt Disney and IMAX are beginning to outsource an increasing amount of their animation production to Asian countries, particularly India, while other companies are outsourcing animation from India for commercials and...
, and the like. It is part of the ten-point agenda of President Gloria Macapagal-Arroyo
Gloria Macapagal-Arroyo
Gloria Macapagal-Arroyo is a Filipino politician who served as the 14th President of the Philippines from 2001 to 2010, as the 12th Vice President of the Philippines from 1998 to 2001, and is currently a member of the House of Representatives representing the 2nd District of Pampanga...
and is one of the five "super-regions" outlined in her 2006 State of the Nation Address.
In 2005, the country employed about 100,000 BPO
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
and customer care agents, with employment growing yearly. This growth is expected to accelerate by the completion of the corridor. It is estimated that 200,000 people are working in 120 BPO (mostly Contact Centers) in the Philippines in 2006, and expected to bring in revenues of US$3.8 billion for the year. Overall, Philippine BPO is forecasted to earn US$13 billion for the year 2010.
Services
Customer care agents generally speak EnglishEnglish language
English is a West Germanic language that arose in the Anglo-Saxon kingdoms of England and spread into what was to become south-east Scotland under the influence of the Anglian medieval kingdom of Northumbria...
and Spanish
Spanish language
Spanish , also known as Castilian , is a Romance language in the Ibero-Romance group that evolved from several languages and dialects in central-northern Iberia around the 9th century and gradually spread with the expansion of the Kingdom of Castile into central and southern Iberia during the...
. Other languages include Japanese
Japanese language
is a language spoken by over 130 million people in Japan and in Japanese emigrant communities. It is a member of the Japonic language family, which has a number of proposed relationships with other languages, none of which has gained wide acceptance among historical linguists .Japanese is an...
, Chinese
Chinese language
The Chinese language is a language or language family consisting of varieties which are mutually intelligible to varying degrees. Originally the indigenous languages spoken by the Han Chinese in China, it forms one of the branches of Sino-Tibetan family of languages...
and Arabic.
Locations
The corridor will stretch 600 miles from the city of BaguioBaguio City
The City of Baguio is a highly urbanized city in northern Luzon in the Philippines. Baguio City was established by Americans in 1900 at the site of an Ibaloi village known as Kafagway...
in the north of the country to the city of Zamboanga
Zamboanga City
The City of Zamboanga : is a highly urbanized, independent and a chartered city located in Mindanao, Philippines....
in the south of the country.
Call centers have opened in Bacolod City
Bacolod City
The City of Bacolod , is a highly urbanized midsize Philippine city. It is the capital of the Negros Occidental province. Having a total of 499,497 inhabitants as of August 1, 2007, it is the most populous city in the Western Visayas Region. It is currently ranked as the 17th most populous city in...
, Iloilo
Iloilo City
The City of Iloilo is a highly urbanized city in the Philippines and the capital city of Iloilo province. It is the regional center of the Western Visayas, as well as the center of the Iloilo-Guimaras Metropolitan Area...
, Cagayan de Oro and Baguio. Business process outsourcing operations have also sprung up in Angeles
Angeles City
The City of Angeles , located within the province of Pampanga in the Philippines, is locally classified as a first-class, highly-urbanized city. Its name is derived from El Pueblo de los Ángeles in honor of its patron saints, Los Santos Ángeles de los Custodios , and the name of its founder, Don...
, Legaspi, and Tacloban
Tacloban City
The City of Tacloban is a port city approximately 360 miles southeast of Manila. It is the first in Eastern Visayas to be classified as a Highly Urbanized City. It is the capital of the Philippine province of Leyte and is the largest city in terms of population in Eastern Visayas...
. Medical transcription agents centers have been established in Dumaguete
Dumaguete City
The City of Dumaguete is a city in the Philippine province of Negros Oriental. It is the capital, principal seaport, and largest city of the province. According to the 2010 census, it has a population of 133,470 people. A person from Dumaguete is called a "Dumagueteño"...
, Davao
Davao City
The City of Davao is the largest city in the island of Mindanao in the Philippines. Its international airport and seaports are among the busiest cargo hubs in the Philippines....
, and Naga.
A major achievement of the Philippine Cyberservices Corridor is the establishment of the Philippine Silicon Alley which is centered in the University of the Philippine Technology Park along C.P. Garcia and Katipunan Avenue. The Technology Park houses 20 software and firmware outsourcing companies which include the JAVA Research and Development Center, SYSTEMA Computer Solutions Corp., MICOM and ASTRA. The Technology Park also has a network of over 60 small and medium software companies being incubated around the area and was recently awarded by the World Bank Infodev project as the most successful incubation center in Asia.
A major center of the corridor, Silicon Gulf
Silicon Gulf
Silicon Gulf is a nickname for Davao City and extends to the Davao Region, at Southern Mindanao, Philippines. The nickname refers to the growing number of Information Technology and IT Enabled Services companies sprouting in the area...
, is also being constructed. It is based in Davao.
See also
- Business process outsourcing in the PhilippinesBusiness process outsourcing in the PhilippinesBusiness process outsourcing or BPO is an emerging industry in the Philippines.-Overview:The business process outsourcing industry in the Philippines has grown 46% annually since 2006. This boom is led by demand for offshore call centers...
- OffshoringOffshoringOffshoring describes the relocation by a company of a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting. Even state governments employ offshoring...
- OutsourcingOutsourcingOutsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider...
- IT Services